QUESTIONS ABOUT THIS PHASE
What exactly is in my report? New inquiries, follow ups sent, past customers contacted, and the changes we made for you. Short, plain, and on the schedule you picked: daily, weekly, or monthly.
How do I ask for a change? The same way you would ask your own team. Send it to us, we make it, and you hear back when it is done.
How do I start a follow up campaign? Send us a request. A text is enough. Tell us which past customers you want reached, and we build the follow up around your business, run it for you, and report back on who we contacted and what came back. You never have to log into anything.
What if something breaks? Tell us, or we catch it in a check first. Fixes are part of this phase and get handled ahead of new builds.
Can I see my customer records anytime? Yes. They live in your accounts, and they are yours: your website, your records, and your reviews stay with your business.
What if I want to stop? Tell us. There is no hostage clause in how we work. Your website, your accounts, and your customer records stay with you, and your agreement spells out the simple details.
What do you need from me each month? Very little. A look at your report when it lands, and a quick answer when we flag a decision. The ongoing work runs on the systems already in place, and we keep you posted in the report.